Refund Policy

At True Balance LLC, we strive to provide exceptional accounting and related services to our clients. We understand that circumstances may arise where cancellation of services is necessary, and we aim to accommodate such situations to the best of our ability. Please review our cancellation and refund policy outlined below:

Refunds for Services Provided

Once bookkeeping services have been rendered, no refunds will be issued. This includes any fees for services already performed, such as financial reports, consultations, or other related work.

Refund Eligibility

Refunds may be issued in certain circumstances, such as: overpayment or duplicate payments, or services not rendered due to our inability to fulfil obligations.

Refund Process

Any dispute regarding billed amounts must be submitted in writing within 10 days of the invoice date; email is acceptable. No amounts may be disputed after that 10 day period.